Both these products are really great, however the Moment Lens impressed me the most. It takes a while for you to get used to attaching that lens to your phone but once you get the knack of it its easy. Every product has a learning curve, this one its not that long.
No doubt the product is great. But you need to have the same experience when you are selling one.
I was going on a vacation in about 5 days time and I wanted to make sure I got the lens before Friday evening. For the time being the express shipping option was disabled on their site since they were working with the shipping guys to make sure everything is in place.
I sent a mail to the team at Moment Lens in Seattle and I got a reply in about 20 minutes with a solution. The team at Moment Lens came back to me saying I could place my order and then call them on a number with my order number and they would ship it to me using FedEx and they would charge me the shipping cost. Not a problem. I was all set to place my order, however my gut feeling was no. So, I borrow my friends lens for my upcoming vacation and place the order once I'm back.
I place my order for my lens on April 10. Immediately I get a confirmation mail with my order number and an invoice. Since I wasn't in a hurry now I was ok with their 10 day shipping option. Three days later I get an email that my order has been shipped and something in that email confirmation caught my eye.
Your Order has been shipped via HongKong POST.
Click HERE to track your shipment.
Why is my lens being shipped by HongKong POST and where the heck is this coming from? Not that it surprised me that the lens was manufactured and assembled in China (of course), but what surprised me was it was also being shipped from there and not from Seattle. In any case as long as it gets shipped and delivered to me in 10 days I was ok.
When I tried to track my shipment, all it said was "Destination - United States of America". I waited for a week and mailed the team at Moment Lens and sure enough within a few hours I got an email apologizing for the delay and finally the status on shipment had changed. Now it said:
Destination - United States of America
The item (XXXXXXXXXXXX) left Hong Kong for its destination on 20-Apr-2015
That was great, finally it was shipped after 10 days of me placing this order. I wait. I wait for another week and yet again Is end another email to the team at Moment Lens on April 27 talking to them about my frustration and the fact that it was supposed to be shipped in 10 days. And there it was in a hours time I had a response with an apology and this time with a link to USPS where I could track the progress of my shipment now that it was shipped to the United States.