Moment Lens - The saga behind buying one.

I have been toying around the idea of getting one of those snap on lenses for my iPhone for a while now. I use my phone for photography a lot and you can see my snaps on Instagram and some of them on Flickr. 

One of the things I have always missed while clicking on iPhone is that extra bit of zoom. The digital zoom absolutely destroys the picture and you don't not want to use that. I did some research and came across a few snap on zoom lenses for the iPhone, of which Moment Lens and Olloclip. Both of these are great products. While Olloclip is endorsed by a few photographers I know; Austin Mann is one of them.  

So, before I put any money in them, I wanted to see if I could try these out. A friend lend me his Olloclip lens and the performance was good.

The Olloclip is a 4-in-1 system that has 4 lenses - a fisheye, wide angle, 10x macro and a 15x macro. Olloclip is like a snap on lens that you clip it on your iPhone and remove it when you don't want them. The two lenses that are fish eye and wide angle; you flip them and they become macro lenses. The same way you would reverse a lens on any DSLR camera to make it a macro lens. These are great lenses, however I'm not a big fan of the fish eye, and the iPhones current lens is wide enough to take great pictures (there is always panorama mode). I was intrigued with macro, but somehow I wasn't impressed with what I clicked.

I tried the Moment lens as well and I was impressed with its performance.  With moment lens it's a different story. To use these lenses you have to glue its sense holder on to your phone around the camera (they are well designed and don't look ugly) which allows the moment lens to snap on, much like those DSLR cameras and that's where the quality and sharpness is amazing. So if you are not serious about these lenses, or you like the aesthetics of your phone; you probably should not be investing in moment lenses. 

Both these products are really great, however the Moment Lens impressed me the most. It takes a while for you to get used to attaching that lens to your phone but once you get the knack of it its easy. Every product has a learning curve, this one its not that long.

No doubt the product is great. But you need to have the same experience when you are selling one. 

I was going on a vacation in about 5 days time and I wanted to make sure I got the lens before Friday evening. For the time being the express shipping option was disabled on their site since they were working with the shipping guys to make sure everything is in place.  

I sent a mail to the team at Moment Lens in Seattle and I got a reply in about 20 minutes with a solution. The team at Moment Lens came back to me saying I could place my order and then call them on a number with my order number and they would ship it to me using FedEx and they would charge me the shipping cost. Not a problem. I was all set to place my order, however my gut feeling was no. So, I borrow my friends lens for my upcoming vacation and place the order once I'm back. 

I place my order for my lens on April 10. Immediately I get a confirmation mail with my order number and an invoice. Since I wasn't in a hurry now I was ok with their 10 day shipping option. Three days later I get an email that my order has been shipped and something in that email confirmation caught my eye. 

Your Order has been shipped via HongKong POST.
Tracking #XXXXXXXXXXXXX
Click HERE to track your shipment.

Why is my lens being shipped by HongKong POST and where the heck is this coming from? Not that it surprised me that the lens was manufactured and assembled in China (of course), but what surprised me was it was also being shipped from there and not from Seattle. In any case as long as it gets shipped and delivered to me in 10 days I was ok.

When I tried to track my shipment, all it said was "Destination - United States of America". I waited for a week and mailed the team at Moment Lens and sure enough within a few hours I got an email apologizing for the delay and finally the status on shipment had changed. Now it said:

Destination - United States of America
The item (XXXXXXXXXXXX) left Hong Kong for its destination on 20-Apr-2015

That was great, finally it was shipped after 10 days of me placing this order. I wait.  I wait for another week and yet again Is end another email to the team at Moment Lens on April 27 talking to them about my frustration and the fact that it was supposed to be shipped in 10 days. And there it was in a hours time I had a response with an apology and this time with a link to USPS where I could track the progress of my shipment now that it was shipped to the United States.

I'm not sure if I should consider this to be helpful or not. However this was the status on April 27 and it remains to be the same status on May 1. If you have a great product, make sure you give a great service. At this point in time I'm looking for options on Moment Lens website to see how do I go about canceling my order. 

And the worst; after talking to Moment Lens about my frustration I get an email form them:

There is a certain threshold when even the most patient person would loose it. When this post makes it way to twitter and other social network sites; I won't be surprised to receive an explanation on the delay or the fact that it does take such a looooooong time to ship something out. It doesn't matter; my experience buying this product wasn't great and it does not motivate me at all to go ahead and use it and enjoy my post buying experience.